Last updated: 27th May 2026
At Stacksmiths, we take your privacy seriously. Whether you’re browsing our website, getting in touch, or working with us, this policy explains how we collect, use, store, and protect your personal information – and what rights you have.
We follow the UK GDPR and Data Protection Act 2018, and we’re committed to using your data lawfully, fairly, and transparently.
Who We Are
Stacksmiths Agency Ltd,
7th Floor, Maitland House, Warrior Square, Southend-on-Sea, Essex, SS1 2JY
Company Number: 17198145
01702 619 139
info@stacksmiths.co.uk
We are the Data Controller of any personal data we collect.
What Personal Data We Collect
We may collect and process the following types of personal data:
- Any information you submit through forms, email, or live chat
- IP address, browser type, operating system, and information about your visit (via cookies)
- Marketing preferences and communication history
We do not collect special category data (e.g. health or ethnicity) through our website.
How We Collect Your Data
We collect your data when you:
- Fill in a form on our website
- Sign up to our emails or download content
- Contact us via phone, email, or live chat
- Engage our services as a client
- Browse our website (via cookies and analytics tools)
Why We Use Your Data
We only use your data when we have a lawful reason. These include:
| Purpose | Legal Basis |
|---|---|
| To respond to enquiries or requests | Legitimate interest |
| To deliver our services | Contractual obligation |
| To manage billing and communications | Contractual obligation / Legal duty |
| To improve our website and user experience | Legitimate interest |
| To send you marketing you’ve opted into | Consent |
| To protect against fraud or misuse | Legitimate interest / Legal duty |
Who We Share Your Data With
We only share your data when absolutely necessary, including with:
- Trusted suppliers who support our website, marketing, or client services
- Professional service providers (e.g. accountants, legal advisors)
- Law enforcement or regulators if legally required
We will never sell your data or share it with other businesses for their own marketing.
Where We Store Your Data
Your data is stored securely in the UK. Our primary data storage providers are OVH or Positive, based in the UK. We take appropriate measures to keep your data safe, including encryption, firewalls, and restricted access.
How Long We Keep Your Data
We only keep personal data for as long as needed:
- Enquiries: typically up to 12 months
- Clients: 7 years from last engagement (for legal/tax purposes)
- Marketing: until you unsubscribe or ask us to delete your data
Your Rights
You have rights under UK GDPR, including:
- Access - Request a copy of your data
- Correction - Fix any errors in your data
- Erasure - Ask us to delete your data
- Objection - Opt out of marketing at any time
- Restriction - Ask us to limit how we use your data
- Portability - Ask for your data in a portable format
To make a request, email
We’ll respond within one month.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you’re not happy with how we handle your data: www.ico.org.uk
Cookies
We use cookies to make our website work, understand how people use it, and tailor marketing. You have the choice to accept or reject cookies when visiting the website. Please see our Cookie Policy for full details, including how to manage your preferences.
Children’s Privacy
We do not knowingly collect data from anyone under 16. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
Changes to This Policy
We may update this privacy notice to reflect changes in the law or our practices. Any changes will be posted on this page, and significant updates may be communicated directly.
Still Have Questions?
Contact us:
7th Floor, Maitland House,
Warrior Square, Southend on Sea,
Essex, SS1 2JY